An email just came in about a Samsung Galaxy Note 3 lockscreen apps missing problem. The whole message reads, “Hi The Droid Guy Team, I hope you can help me with the problem I am having in my Samsung Galaxy Note 3. After updating to Android 4.3, I noticed that my lock screen shortcuts are no longer visible. Is this a common issue? Are there solutions for this? Thanks.”
Possible Causes and Solutions to the Galaxy Note 3 Lockscreen Apps Missing Issue
After looking into several online forums for a solution to the Galaxy Note 3 lockscreen apps missing problem, I found out some of its likely causes as well as the possible ways to solve it.
1. Security Features are Active
Some users suggested that enabling the security features of the device like the pin code, face unlock and swipe lock disables or causes the lockscreen widgets to disappear. So, in order for you to make your widgets functional in your lockscreen, you have to disable such security features. This solution was confirmed by several users to have worked in their devices.
You can find out if such security functions are active by following the steps below:
- Drag down the Notification tray
- Go to Settings
- Select Security
- Choose the Screen Lock menu
The Screen Lock menu is set to Swipe by default. If this is the case, or any other lock option is set, disable it by selecting None in the choices provided under Select Screen Lock options.
2. Buggy Apps are Triggering the Issue
Sometimes, buggy apps can also trigger the Galaxy Note 3 lockscreen apps missing problem. Either install a reliable antivirus or anti-malware app that will help you detect rogue apps or manually disable or uninstall the apps that you find suspicious.
A Factory Reset will also help you remove all the system files corrupted by erratic third-party apps. This will bring back your device to its factory settings and remove all its stored data though, so make sure that you have backed up your device prior to this.
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Source: AndroidCentral Forum