The latest Consumer Reports rankings has placed American carrier Sprint in the last position among all carriers in the region. This survey was based on 58,399 users across the country. Part of the reason for such poor customer reviews appears to be lack of proper network support in the entirety of the U.S. Places with 4G LTE support had little to complain about the carrier.
In response to this new survey, Sprint issued a statement saying – “We’ve asked customers during the past year to ‘pardon our dust’ as we build out and upgrade our network. We’re working to deliver an advanced wireless network that we believe over time will deliver unmatched speed and performance to our customers.”
So it’s quite clear that Sprint acknowledges the issue in hand, which is a very good sign. It will now depend on the carrier to live up to its word and provide a substantially better coverage to most parts of the country. Carriers like AT&T and T-Mobile finished in the middle of the pile, while smaller carriers which are mostly subsidiaries of these major carriers, managed to get decent scores from customers mainly because expectations weren’t high to begin with.
Source: Consumer Reports