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Samsung Galaxy Note 2 Browser Freezes or Force Closes Unexpectedly

galaxy note 2 browser problem

Browser problems, while they can be considered a minor issue, are considerably common to Samsung Galaxy Note 2. According to complaints from our readers, the browser sometimes won’t load when tapped from the app drawer. Others say it would crash while they are browsing some sites. Few reported having received an error message saying a certain service unexpectedly stopped.

The following are the procedures you could try to resolve this issue:

Clear Browser Cache & Data

Actually, this procedure fixes minor browser problems it may just what you need. However, you will lose your settings, profiles, saved passwords and preferences.

  1. From the Home screen, tap the Menu Key.
  2. Tap Settings, then Application Manager.
  3. Scroll to and tap Browser. (If you’re using Chrome, then tap on it.)
  4. Tap Force Close button. (This will ensure the app’s service was stopped and not caching data.)
  5. Tap Clear Cache. (This would delete all data used by the app to run its service.)
  6. Tap Clear Data. (This will delete your preferences and settings.)
  7. Return to Home screen, then tap Apps.
  8. Launch Browser and see if it still fails.

Clear Cache & Data of Google Framework Services

This is for those who are seeing error message every time the browser freezes or force closes.

  1. From the Home screen, tap the Menu Key.
  2. Tap Settings, then Application Manager.
  3. Scroll to and tap Google Framework Services.
  4. Tap Clear Cache.
  5. Tap Clear Data.
  6. Return to Home screen, then tap Apps.
  7. Launch Browser and see if it still fails.

Doing this procedure would force Android to cache new data for its services including that of the browser.

Reinstall Your Browser

This is not applicable to the stock browser but if you’re using a third-party browser and it acts this way, you can always follow the steps below:

  1. From the Home screen, tap the Menu Key.
  2. Tap Settings, then Application Manager.
  3. Scroll to and tap name of the browser you’re using.
  4. Tap Uninstall button.
  5. Return to the Home screen.
  6. Tap Apps, then launch Google Play Store.
  7. Search for your browser, download and install it.
  8. See if the problem was solved.

Factory Reset

This is your last resort. Make sure that before you do this procedure you have backed up everything that is important in your phone or they will be lost. But basically, this would bring your phone back to its working original settings.

  1. From the Home screen, tap the Menu Key.
  2. Tap Settings then scroll down to Back up and reset option.
  3. Tap Factory data reset, then Reset device.
  4. Tap Erase everything.

Alternatively, you can key *2767*3855# and the phone would do the same.

You can also do the following:

  1. Turn your phone off.
  2. With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  3. Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  4. Scroll down to Yes, Delete User Data and select it.
  5. Back on the first screen, scroll down to Wipe Cache Partition and select it.
  6. Your factory reset is now complete.
  7. Go to Reboot System Now to restart the phone.

Tell us your phone problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected]

We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.