Gmail Unable To Sync On Samsung Galaxy Note 2 [How to fix]

Posted on Nov 14 2013 - 8:50pm by Harold Hisona

galaxy note 2 sync gmail

When Gmail is not syncing on your Samsung Galaxy Note 2, you cannot send / receive new email, your inbox is not updating or the error message “Account not synced” shows in accounts screen. There is no reason for you not to know what the problem is. At least, you already have a hint that the issue is with your Gmail account. However, there are several factors that could have contributed to the problem and among them are the following.

Possible Causes

  • Gmail sync is not turned on.
  • Incorrect credentials. Two-step verification recently activated.
  • Temporary Gmail service issue.
  • Data temporarily not available.
  • Self-set data limit reached.
  • Your device’s available storage space is low.
  • Background data not allowed for Gmail app.

Solutions & Recommendations

Based on the possible causes listed above, here are the things you could do to solve this problem.

Solution 1: Make sure Gmail sync is turned on. The first thing  you should do is the most basic troubleshooting procedure. There have already been a lot of reports related to this issue. The funny thing is that it occurs because sync was disabled or turned off.

To check if sync is turned on, follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, then Accounts.
  3. Tap Google, then tap the account you want to check.
  4. Tap Sync All.

If sync is turned on and you still don’t receive new messages, follow the next solution.

Solution 2: Make sure your credentials are correct. You are the one who knows your password so it’s you who could double-check if the credentials you used in setting up your Gmail account on your phone are correct. It is better you check your settings by following these steps:

  1. Using the browser of your phone, go to Gmail (gmail.google.com).
  2. Login using the username and password you used on your phone.
  3. If you can login, then the credentials you know are correct.
  4. Tap the Home button.
  5. From the Home screen, tap the Menu key.
  6. Tap Settings, then Accounts.
  7. Tap Google, then tap the account you want to check.
  8. Re-enter your username and password.

Solution 3: Check if you have an active internet connection. This is often overlooked and a lot of people often do not take into consideration that perhaps the cause of sync issues is the lack of good internet connection.

For those who connect to the internet using a WiFi access point, do these:

  • Delete the current WiFi network profile you’re connecting to.
  • Initiate WiFi network scanning to find your access point.
  • Connect to the network and try browsing the web. If you can browse just fine, you have a good internet connection.

Deleting WiFi Network Profile 

  1. From any Home screen, tap the Menu key.
  2. Tap Settings, then tap the Connections tab.
  3. If necessary, tap the Wi-Fi Switch to On.
  4. Tap Wi-Fi.
  5. Touch and hold on the Wi-Fi network.
  6. Tap Forget network.

Scan & Connect To WiFi Network 

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. If necessary, tap the Wi-Fi Switch to On.
  5. Tap Wi-Fi.
  6. If necessary, tap Scan.
  7. Tap the desired Wi-Fi network you want to connect to.
  8. If necessary, enter the password.
  9. Tap Connect.

If you are using mobile data to connect to the internet, then you would also have to check if you’re connecting to your network just fine.

  1. From any Home screen, touch the Status bar and drag it down.
  2. If necessary, tap Wi-Fi to turn off Wi-Fi. The icon is removed of color.
  3. From any Home screen, tap the Menu key.
  4. Tap Settings, then tap the Connections tab.
  5. Tap More networks.
  6. If necessary, tap Airplane mode to clear the check box. Airplane mode is now turned off.
  7. Tap the Back key and touch Data usage.
  8. If necessary, tap Mobile data to select the check box. Your data connection is now turned on.
  9. If you are roaming off your carrier’s network, you can tap Data roaming to select the check box if you are roaming internationally, but it is required to receive data when roaming domestically.

Solution 4: Clear Gmail Data, Re-Setup Your Account. If all else fail, you need to make compromise. You could clear Gmail app’s cache and data but then you would lose your settings and the messages that has already been downloaded on your phone, although, you can still find them when you log into your account on the webmail.

Clear Cache & Data 

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left twice to select All tab.
  6. Tap Gmail.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

Setting Up Gmail Account 

  1. From any Home screen, tap Apps.
  2. Tap Gmail.
  3. Tap Existing.
  4. Tap the Email field to open the on-screen keyboard.
  5. Enter your email and password.
  6. Tap the Back key to close the on-screen keyboard, if necessary.
  7. Tap the Next arrow and then tap OK.
  8. Read the Backup and restore information and then tap the Next arrow.
  9. Tap the Back key and then tap Gmail to access your email. To add more accounts, tap the Menu key, tap Settings, and then tap Add account.

Tell us your phone problems

The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at [email protected]

We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.

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About the Author

Harold is a tech blogger and reviewer. He's been with The Droid Guy for more than 3 years writing news, updates, tutorials, how tos and troubleshooting articles. Feel free to email him at [email protected], follow him on Twitter or join the community he created to help smartphone owners.