Random reboot is one of the most common problems Samsung Galaxy S4 owners have been complaining about. This problem could be simple and may be fixed with simple procedures, however, there is also a great possibility that it is a serious issue with the device. But the thing is you really don’t need to troubleshoot complicated issues if you don’t want to. You can always bring the phone to the store where you bought it and let the technician check on it.
Now, if you are one of the owners who is currently experiencing this problem, here are the things you need to do.
1. Soft reset the phone. Take the back panel off and the battery. Leave the device without a power supply for 30 seconds to a minute before booting it up normally. This will drain all static electricity that was stored in any components erasing all inconsistent data, which could be one of the causes of this problem.
2. Check for updates. Just before you delve into more complicated troubleshooting procedures, try checking for possible updates for your phone. If there are any, download and install it and see if the phone still reboots after the update. More often, updates bring bug fixes that may just fix the issue like this.
3. Boot to safe mode. There are times when third-party apps interfere with the normal processes. When the phone detects there are inconsistencies, it would reboot in an attempt to make things better. This is part of the phone’s fail-safe features. However, if the problem persists, try booting to Safe Mode. The procedure with keep third-party apps at bay while running pre-installed ones. If the problem does not manifest when in Safe Mode, you just confirmed the problem is in one of the third-party apps you installed.
4. Not enough battery left. There is also a possibility that the battery does not have enough charge left to power the phone normally. Try plugging the phone in to charge for a few minutes or even until the battery is full and observe if the problem recurs. Going a step further, try to check your battery for physical or liquid damage. Perhaps, the reboots are caused by interrupted power supply.
5. Check the phone for physical and liquid damage. If the phone suffered physical and liquid damages, random reboot is one of the results. If it were the case, there’s nothing more you can do than to bring the phone to a technician and have it checked up.
6. Revert back to original firmware. In case you are one of the people who have rooted their phones and installed custom ROMs, there is a possibility that the firmware is not stable enough. One way to fix the problem if this were the issue is to install the original firmware. Please note that you cannot claim warranty when your phone was rooted.
Tell us your phone problems
The solutions we provided here are based on reports and testimonies from owners who have encountered these problems. I also ask my XDA developer friends regarding some of the problems. Now if you have other problems or questions with your smartphone that you want answered, don’t hesitate to send us email at firstname.lastname@example.org.
We don’t guarantee a reply to all emails because we receive hundreds of them daily, but rest assured your email messages will be read by me. But I urge you to provide as much details as possible so I could easily find references and compare your problems with reports from other owners. If your problem is as common as others, there could already be solutions that exist and I would surely point you to them. Screenshots often help so attach one if you can.