Can’t Close Webpages in Galaxy S4

can't close webpages in galaxy s4

“Hi! I’ve been having issues with my Samsung Galaxy S4. The problem is that I can’t close webpages in my phone. The button next to where you type in the web address,  where it shows how many old web pages that never got closed, won’t respond when I press it. It will only get highlighted but it won’t open. Any idea what the issue might be? Thanks for the help with the GS4, love this site!”

Here are some solutions that might work for you if you can’t close webpages in your Galaxy S4:

1. Force Close App

Force close the browser by following the steps below:

  • Go to Settings.
  • Select Applications.
  • Choose “Manage Applications”.
  • Open the tab where the running apps are located.
  • Tap the browser app.
  • Hit the Stop or “Force Stop” button.

2. Clear Cache and Cookies

Clear the cache of your Internet browser using these methods:

  • Choose the browser icon.
  • Press the Menu key.
  • Go to Settings.
  • Select “Privacy and Security”.
  • Tap “Clear Cache”. You may also select “Clear All Cookie Data”.
  • Hit OK when a verification message pops out.

3. Soft Reset

A Soft Reset will help refresh the system of your device and it will also help remove minor bugs. To do this, just press the Power/Lock button until your phone reboots.

4. Factory Reset

A Factory Reset will wipe out all the data stored in your device including bugs brought about by thrid-party apps. Just make sure that you have backed up all your important data prior to this because there will no longer be a way to retrieve them once they are deleted using this process.

Email Us

For more questions or if you wish to share your thoughts about the topic, feel free to email us at mailbag@thedroidguy.com. You can also share your ideas about the subject using the comment box below this article.


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  1. Same thing with mine. I’ve tried everything. Called tech support and they wanted me to do a factory reset. I said nope. When these pages are always open its using data so I need them closed asap!

  2. I am behind in tech times and just got a Samsung Galaxy S4 like 3 months ago. I have run into this same problem, not being able to close browser windows. I tried all of that stuff you said, nothing works! 🙁 Any other suggestions??!!

  3. I had the same problem with my ATT S4 running 4.22. pressing the button would only work 10% of the time. Since getting the 4.3 update it is working great 100% of the time.

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