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3CX Phone System Version 12 for Android – Review

If you are always on the go, or simply do not want to miss a call on your office phone, 3CX Phone System may just be the solution for you.  The system, along with the free apps, will allow you to make and receive your office calls for free from your Android smartphone.

3CXPhone for Android Highlights

  • Use your work number rather than your personal mobile number.
  • Make free inter-office calls from wherever you are to save costs.
  • Easily configurable remotely via Email, no hassle setup.
  • Seamless out of office or in office detection.
  • Integrated 3CX Tunnel bypasses remote firewall or provider issues.
  • Transfer and hold calls.
  • Manage your own Forwarding Rules.
  • Intergrated chat, message other users of 3CXPhone for free.
  • Ability to see presence of colleagues, integrated presence search and interaction.
  • View call history and call back.
  • Company/personal phone book with intergrated search.
  • Easily setup conference calls, and manage them.
  • Manage voice mail.

3CX Phone System Enterprise users, regardless of their size or stature have one thing in common, and that is communication. And instead of shelling out large amounts of money towards telecom operators, companies have gotten their way around working with tons of VoIP based solutions to cut costs. But with the emergence of mobile platforms in the current day and age, things aren’t exactly the same as they once used to be. So to break this barrier, it’s important that we have apps which act as a bridge between a secure server and our smartphones or office phones. 3CX Phone System app for Android and Windows computers is a decent enterprise solution which looks to solve exactly this and we took it out for a spin to know how it fares in this vastly competitive industry where one app has several other alternatives. Using this software/app combo, enterprises can basically create a telephone network through which employees within the same company can connect with each other, without losing any money whatsoever. This can be accessed either through dedicated smartphone apps for Android and iOS or even their locally hosted computers.

3CX Phone System conference call
3CX Phone System conference call

Setup:

While the setting up bit could be left to the professionals, everything beyond that process is silky smooth. From adding contacts to managing working hours or setting up call forwarding, everything was pretty simple. One neat feature we liked about the app was that users won’t have to manually enter all the numbers from their contact list on the app when the setup has been done on the host machine. This is time saving particularly when companies have a large number of contacts to deal with. Adding phone numbers is a hassle free process as admins can either add extensions/phone numbers manually or even import it from an existing backup file. 3CX Phone System can also be used to set up fax machines, if need be.

Compatible with VoIP Providers:

Users can also select from multiple VoIP providers within the settings menu which includes the likes of Skype, Google Voice and plenty of other alternatives. A standard computer is good enough to handle a bunch of accounts, but if you’re looking to get extensions in triple digits or more you might require a dedicated computer. The app also lets administrators allocate office hours to moderate working hours appropriately. So the developers have paid utmost attention to every important detail, which is very reassuring for the users.

Functionality:

The app is at its best while making or receiving calls over its server, with no distortion on the other end and perfect clarity in speech as well. While in a call, the app provides several features like call recording, conferencing as well as the obvious speakerphone functionality. So you can basically create a virtual conference room like atmosphere through your phone or computer, free of cost (barring VoIP charges, if any). If you have a receptionist answering the calls first, they can even transfer the calls to the extension of their choice right within the mobile app. As far as connectivity is concerned, the app works pretty seamlessly even at remote Wi-Fi range areas, with no drop in call quality, which is yet another decent feature. But this is a non-issue in an office atmosphere, as we usually see offices having multiple Wi-Fi hotspots. Of course the app wouldn’t be what it is without support for Android and iOS platforms. While it takes a significant toll on the smartphone’s battery life, it’s nothing unexpected as a VoIP client is running in the background at all times.

3CX Phone System online status
3CX Phone System online status

Administrators have to pay key focus to the server which is where all the action happens. The admin console lets the admin check if the server is running or not. This is pretty much where all the action happens, so it’s crucial that it’s checked at all times. What makes 3CX Phone System a viable option is the fact that it comes absolutely free and that includes the mobile apps as well. So enterprise users will not have to think twice before trying it out. Sure it has some shortcomings, but as long as the developers are willing to change and make changes accordingly, I don’t think a lot of enterprise customers will mind these niggles. The company has a detailed user manual for all your queries regarding the initial setup as well as the configuration that follows beyond that. Feel free to head over to the links given below to try out the apps. Make sure you download the Windows client first followed by the Android companion application.

Recommendation:

We certainly recommend the app to enterprise users as an easy replacement to many paid solutions out there. The app has come a long way since its inception a few years ago, so future growth is almost apparent.

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