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Samsung tablets overtake the iPads in the JD Power customer satisfaction study


For years now, it has been common knowledge that Apple is the undisputed leader in the tablet segment as far as sales and consumer satisfaction is concerned. It has been winning the JD Power Customer Satisfaction Awards for years now, but its run has now ended. According to a recent survey conducted by JD Power, Samsung tablets have inched Apple iPads in terms of consumer satisfaction. However, Samsung has only marginally edged past Apple with 835 points while the iPad scored 833 out of a 1,000 points. Amazon is a close third with 826 points.

Samsung has certainly come a long way since the days of the Galaxy Tab with its introduction of the Galaxy Note series especially the new Galaxy Note 10.1 which has received widespread approval. The low end and midrange Galaxy Tab 3 tablets have made a sizable dent to Apple’s tablet marketshare with a research firm recently noting a 123% increase in tablet shipments for Samsung. This has caused serious concerns for Apple which is looking to make a bigger impact with its recently unveiled iPad Air tablet which goes on sale tomorrow.

Source: JD Power

Via: 9 to 5 Google

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