,

How To Troubleshoot Motorola Moto X App Force Close Error / Problem

motorola-moto-x-problemsThe Motorola Moto X has just been released but just like any other smartphones it’s not free of errors, and software and hardware problems. One of the most common problems early adopters encountered is the force close error, which happens to apps and other services. While the problem is minor, we find it necessary to write a troubleshooting guide for the benefit of non-savvy users.

There are various reasons why this problem occurs. The good news is, whatever it is, it’s not something you can’t fix or get rid of. Another thing you should know is that 80 or 90 percent of the time, applications that have problems like this are third-party apps, which, of course, you can easily uninstall. But that’s the last resort. Now, if you want to try to troubleshoot the problem, here’s what you need to do.

Step 1: Restart your phone.

There is a possibility that the problem is a temporary device issue especially if it occurs out of the blue without apparent reason. Say for example, you haven’t done anything with your phone in the past couple of days but today the application you often use force-closed.

Step 2: Check Play Store for updates.

Launch Google Play Store and check for available updates. If there are any, try to find out if the problematic app is included in the list of apps that needed updating. Perhaps that’s the reason why it force closes from time to time. Remember, problems like often happen to new devices running the current version of Android and apps that force close from time to time are those that weren’t updated yet.

However, if the problem happened right after you updated the app, there could be some incompatibility issues. Uninstall the update to revert the app to its working state, then send report to the developer(s).

Step 3: Clear app cache.

Clearing the cache will delete any temporary files being stored by the device, although news files will be cached the next time you launch the application.

  1. Touch App drawer.
  2. Tap Settings, then tap Apps.
  3. Find the problematic application.
  4. Tap Clear Cache button.

If this step didn’t solve the problem, proceed to the next step.

Step 4: Clear app data.

Clearing data will remove all data the application saved including your personal settings and customizations.

  1. Touch App drawer.
  2. Tap Settings, then tap Apps.
  3. Find the problematic application.
  4. Tap Clear Data button.

If this step still didn’t solve the problem, proceed to the next step.

Step 5: Uninstall problematic app.

If it is a third-party application that you are having problems with, the last resort to work around this problem is to uninstall it. I know it sounds stupid but if it is affecting the performance of your phone, you may want to find alternative apps.

  1. Tap the App drawer.
  2. Touch Play Store.
  3. Tap Menu.
  4. Tap My Apps.
  5. Touch the app you want removed.
  6. Tap Uninstall, then OK to confirm the action.

Step 6: Factory Reset

If it is a core application (apps that were pre-installed on the phone) or service, you can’t remove it unless you have rooted your device. But the best way to fix the problem is do bring the phone back to its original settings. However, we advise you back your important data first as they will be deleted once you do this.

Email Us Your Problems / Questions

We are open to your questions, problems and suggestions. Email us at [email protected] if you have any. Please include as much detail as possible so that we could find solutions that really work. A screenshot or two would definitely help so if you can manage to get some and attach them to you email that would be awesome.

But please know that we may not be able to respond to every email we receive. Be assured, though, that we read every single bit of them even if others appear to be spams.