Samsung Galaxy S3 Mini Gallery Stopped Working [How To Fix]

Posted on Sep 6 2013 - 8:06pm by Harold Hisona

galaxy s3 mini problemsThe Samsung Galaxy S3 Mini was packed with decent specs making it worthy to be called GS3’s “Little Brother.” However, it is not free from errors and problems. One of our readers reported the Gallery app stopped working without apparent reason. I turned to various online forums and found out the problem is relatively common. Fortunately, it can be fixed by simple troubleshooting procedures.

Here’s one email that best describes the problem:

I am having a Samsung Galaxy s3 mini. But after it upgraded to 4.1.2 my gallery stopped. When ever I open my gallery the phone get stuck for seconds and a pop up message appears saying “Unfortunately your gallery has stopped” now I am using another gallery downloaded from the play store. How can I fix this. 

Troubleshooting

In the email, our reader clearly stated that the problem occurred after an update. However, there is a lot of owners out there who encountered this very specific problem even without implementing an update. For their benefit, I would want this troubleshooting procedure to start by addressing the problem directly and not fixing the issue in a manner that other services would be affected.

Clear Gallery Cache & Data

This is where you start troubleshooting. More often, the problem occurs because of some corrupt data that is why it is logical to clear those in the first place. But you should know you could lose your personal settings, thumbnails, etc. when you do this.

  1. Go to Settings.
  2. Tap Application Manager.
  3. Swipe to the right to choose All tab.
  4. Scroll to and tap Gallery.
  5. Tap on Force Stop button first.
  6. Then, tap on Clear Cache.
  7. Lastly, tap on Clear Data.

Now check if the problem still persists. There is a high probability the problem is solved at this point. Otherwise, continue with the next.

Clear Camera Data

The Camera and Gallery are totally different apps, however, they are closely connected as far as processes are concerned. The camera points and shoots while the gallery manages every photo taken. In other words, both function together. Therefore, the next logical thing to do when the problem persists is to go after the Camera app.

  1. Go to Settings.
  2. Tap Application Manager.
  3. Swipe to the right to choose All tab.
  4. Scroll to and tap Camera.
  5. Tap on Clear Data.

Now check if the Gallery app still crashes.

Check Your microSD Card

Another possible reason why Gallery app may stop working could be because of a defective microSD card. By default all photos and multimedia files are saved in it. When it malfunctions, the device would enter a loop where it keeps detecting it with frequent mount-unmount cycle. So, here’s what you need to do.

  1. Verify the microSD card is functioning well.
  2. You could try browsing into it through your device’s file manager.
  3. You could also take it out and let your computer do scan it.
  4. If it’s defective, you would be prompted to reformat it.

If the microSD card is okay and the problem still persists, it’s time you go for core processes.

Clear Google Framework Services Data
  1. Go to Settings.
  2. Tap Application Manager.
  3. Swipe to the right to choose All tab.
  4. Scroll to and tap Google Framework Services.
  5. Tap Clear Cache.
  6. Lastly, tap on Clear Data.

If all else fail, the last resort is to do a Factory Reset.

Factory Reset

Note: Backup all your important data before you reset your phone as they may be deleted during the process.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Back up and reset.
  4. If desired, tap Automatic restore to clear the check box.
  5. If desired, tap Back up my data to clear the check box.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password. Tap Continue.
  9. Tap Delete all.

Email Us Your Problems / Questions

We are open to your questions, problems and suggestions. Email us at [email protected] if you have any. Please include as much detail as possible so that we could find solutions that really work. A screenshot or two would definitely help so if you can manage to get some and attach them to you email that would be awesome.

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About the Author

Harold is a tech blogger and reviewer. He's been with The Droid Guy for more than 3 years writing news, updates, tutorials, how tos and troubleshooting articles. Feel free to email him at [email protected], follow him on Twitter or join the community he created to help smartphone owners.