BlackBerry has announced through its blog post that it is halting the global rollout of their BBM for Android and iOS app. The delay in the release of the company’s popular instant messaging service is due to the spread of an unreleased version for the Android platform which is causing several issues.
Andrew Bocking, head of BBM at BlackBerry, reported that “last week, an unreleased, older version of the BBM for Android app was posted on numerous file sharing sites. We were aware of an issue with this unreleased version of the BBM for Android app. This older version resulted in volumes of data traffic orders of magnitude higher than normal for each active user and impacted the system in abnormal ways. The version we were planning to release on Saturday addressed these issues, however we could not block users of the unreleased version if we went ahead with the launch.”
“We attempted to address the problems caused by the unreleased version throughout the day on Saturday, but as active users of the unreleased app neared a million – and accelerated – it became clear that the only way to address the issue was to pause the rollout for both Android and iPhone.”
“The team is now focused on adjusting the system to completely block this unreleased version of the Android app when we go live with the official BBM for Android app. We are also making sure that the system is reinforced to handle this kind of scenario in the future. While this may sound like a simple task – it’s not. This will take some time and I do not anticipate launching this week.”
The unreleased version of the BBM app for Android that became available at file sharing sites had 1.1 million people using it in the first 8 hours alone. This abnormally huge traffic affected its quality of service.
Records indicate that BBM has more than 60 million monthly active users for the BlackBerry platform alone. Most of the people using this service usually spend an average of 90 minutes a day on it.
Further updates on the release of the BBM app for Android and iOS will be provided through the company’s Twitter account and to those who have pre-registered at bbm.com.