Troubleshooting Sprint Galaxy Nexus Intermittent Freezes and Lags

Posted on Aug 10 2013 - 1:31pm by Harold Hisona

Tgalaxy-nexushis post will address one of the most common problems found in Sprint’s variant of Samsung Galaxy Nexus (model number SPH-L700)–intermittent freezes, lags and unresponsiveness. But before I present my recommendations / resolutions, here is one email from our reader that best describes the problem.

Hey TDG Team, 

I have a Samsung Galaxy Nexus phone that I got from Sprint. The phone has been so helpful to me and my business. However, just recently, its performance has deteriorated. To be honest, I haven’t done anything with it except install a couple of apps from time to time. I’m not really a savvy person so if ever you would publish an article that would address this problem, please explain it like you’re explaining it to a six-year-old so I can follow. 

To be detailed, the phone freezes and becomes unresponsive too often now. I have also experienced random reboots, although they weren’t as often as the lags and freezes. I may have accumulated many apps after a year of using it. I have no plans of replacing the phone yet since it is just the first time I encountered a problem with it.  

I would greatly appreciate if you publish an article about this problem, although I know the phone is not as popular as the new Samsung smartphones. But as one of your avid readers, I am expecting you would take time to read my email and probably answer it through an article. 

Thanks in advance! 

Bob

It is expected that over time a smartphone’s performance will deteriorate due to data and cache build up. The problem presented by our reader here is somewhat common, however, it is also temporary, which means it can be resolved without having to visit a technician.

The Galaxy Nexus has pretty decent specs but as the phone accumulates more data after months or years of use, its performance is the very first aspect that could be affected. Based on what Bob said, here are the possible causes of the issues and troubleshooting steps that could probably help resolve the problems.

Temporary device issue. There are times when the phone acts like crazy leaving the owner wondering what could have happened. Times like this are actually normal in technology and if it was case here, a simple reboot could solve the problem.

Too many apps running in the background. While the device is powerful, it also has its limits especially the RAM. Naturally, when there is not enough RAM available for other applications to use, the phone becomes incredibly slow in processing its owner’s requests. Try pressing and holding the Home button while you’re on the home screen to bring up a screen showing recently accessed apps. Swipe to close all apps you can see in there and check if the phone’s performance improved.

Phone’s firmware is not updated. The thing about Android is that updates are released more often than any other mobile operating systems. As new updates become available, app developers also update their apps for compatibility. If your phone hasn’t been updated yet, take time to download available updates and implement it to see if there is an improvement with the phone’s performance.

Third-party app has gone rogue. If you have installed apps prior to the problem, you may want to consider disabling them temporarily just to know if they’re the ones causing the issues. Or, you can try booting your phone up to safe mode so that only factory-installed apps will run on your device. This is the most effective way to know if third-party applications are causing the problem, although you couldn’t tell which ones because all of them will be disabled.

Touchscreen does not respond properly. In case the phone becomes unresponsive without apparent reason, there is a possibility that it’s caused by an unresponsive touchscreen. If you’ve installed a new screen protector and the issue started, it’s probably the cause.

For performance issues, a factory reset is always recommended, however, for a phone that is more than a year old, there is too much hassle backing up all the data in it. So, it’s better you exhaust all possible troubleshooting procedures first. If all of them fail, you have you other option but to reset your phone only after you’ve backed up your data including your contacts, settings, email messages, text messages, MMS, photos, music, videos, etc.

Having problems with your phone?

Tell us about them by emailing us at [email protected]. Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.

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About the Author

Harold works as an Android support technician. He remains an active contributor to The Droid Guy providing free support to its readers by addressing their problems and questions. He recently launch his small blog, Droidista.com, which serves as an online journal for his works.