TDG Answers: My Samsung Galaxy S4 Can Connect To Network But No Internet

Posted on Aug 30 2013 - 2:54pm by Harold Hisona

galaxy s4 wifi problemThis post will answer questions related to WiFi connectivity of the Samsung Galaxy S4. One of our readers sent us an email about his problem and he described it well. According to him, he can connect to a network just fine but he cannot browse the web when he wants to.

Here’s the actual email message:

Hey Guys,

I don’t know if you’ve already encountered this problem before. My Samsung Galaxy S4 is quite new and I haven’t done anything with it except install apps I need for work. I really don’t have complains about my device’s performance but just recently, it started acting weird.

Whenever I try to connect to a network everything works like a charm but by the time I want to browse or check my email, I can’t. Basically, there is no internet connectivity even though I have successfully connected to a WiFi network.

Do you have any idea how to solve this problem?

Thanks,

Milo

Possible Causes

The way I see it, there could be four possible causes:

  • WiFi signal is weak or out of range.
  • The router may not be connected to a modem that provides access to the internet.
  • Temporary problem with the router.
  • Temporary issue with the ISP (Internet Service Provider)

Troubleshooting

Soft Reset. This must be the first procedure you should do. If you can connect to the WiFi network just fine, but can’t browse, maybe there are just some inconsistencies between the device’s software and hardware, which could be fixed by this simple procedure.

  1. Turn the device off.
  2. Take the battery out for a minute.
  3. Replace the battery.
  4. Turn the device on.
  5. Connect to the network and test if you can now browse the web.

Check Network Range. Verify that you are within range of the network you’re connecting to. The signal strength is next to the network name. The bars available in blue indicate the signal strength. The more bars available, the better the signal will be.

If the signal is weak, it could be that the connection gets disconnected from time to time that’s why you cannot browse the web even after you connected your phone to the network.

Check Router / Modem Setup. If you have both, make sure they have good connection. It is advisable you do a power-cycle for your network devices. If you have a modem-router only, try to unplug it from the power source, leave it for a minute then plug it back in. Forget the saved network on your device and let it detect a fresher one. Connect and see if you can browse.

For those who have both a modem and a router, unplug the router first then the modem. Leave them be for a minute. Plug the modem back in first, then the router. Let the device detect the fresher network and check if you can browse.

Use Other Device. After doing the procedures above and still you weren’t able to browse the web, use other IP-capable devices and connect them to the network. Check if you can browse the web using those devices. If you can, the problem could be with your phone. Otherwise, it’s with the network or your network devices. If this was the case, call your ISP, report the issue and have the tech check it for you.

Connect To Public Networks. To confirm the suspicion that your phone may be the culprit, you must try to connect to any WiFi network offered free for public use. This will also confirm if your network is okay or not.

Having problems with your phone?

Tell us about them by emailing us at [email protected] Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.

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About the Author

Harold works as an Android support technician. He remains an active contributor to The Droid Guy providing free support to its readers by addressing their problems and questions. He recently launch his small blog, Droidista.com, which serves as an online journal for his works.