Among the most common email problems in the Samsung Galaxy S3 is when deleted messages reappear the next time you launch the stock Email app. It’s not a rare problem, in fact, many have been complaining about this and we’ve received tons of emails asking for solutions to this problem. Let’s try to look at the possible causes of the problem so we would know how to fix each of them.
- The way I see it, there are four possible causes and they are as follow:
- Deletion wasn’t confirmed.
- Synch errors.
- Email app is corrupt or not working properly.
- Device firmware needs updating.
Email Deletion Not Confirmed
By selecting a message and tapping “Delete” doesn’t mean the message will be deleted. Android will ask for you confirmation whether to continue deleting the message or not. If this is not confirmed, by default, the message will stay in your inbox. But since you attempted to delete it, you don’t expect to see it in your inbox when you open the email app and that’s when you start complaining about an email reappearing.
To delete emails from the stock Email app, do this:
- From the Home screen, tap Apps.
- Tap Email.
- To the left of each desired message deleted, tap the check box to select the check box.
- Tap the trash icon then tap Delete to confirm.
To delete emails from Gmail app, do this:
- From the Home screen, tap Apps.
- Tap Gmail.
- To the left of each desired message to be deleted, tap the check box to select the check box.
- Tap the Trash can icon to delete.
Any other email app should have almost the same way in deleting messages, otherwise, spend a little more time getting to know the app before you decide to delete some of your emails.
Your messages are automatically downloaded to your phone that is why you can access them even without internet connection. Moreover, you can do whatever you want to do with them like deleting some messages you’ve already read or move some to a specific folder. The problem about offline email management is that you’re only making some changes in your phone while everything remains the same on the server. In other words, you’re not really making any changes.
That is one of the reasons why some of the emails you already deleted from your phone reappears by the time you got your connection to the internet back. The best thing to do when deleting emails messages is double-check if you have an active internet connection to avoid this problem. Also, if you want to have real-time email reception, don’t forget to turn the synch on.
Email App Not Working Properly
The Email app is one of the most used applications installed on your device and it gathers and sends data more than any other app. Thus, it is almost expected that at some point it would just stop working properly due to corrupt data or simply because there is just so much data to load it would require a huge portion of RAM to use.
One sign that the email app is not working properly: when it takes longer time to load than before. Because of this, synch is compromised. You may still be able to delete some of your messages but you’re not making changes at all.
The solution to this problem is to clear the Email app’s cache and data.
From the Home screen, tap the Menu key.
- Tap Settings.
- Touch Application Manager.
- Swipe to left to choose All.
- Scroll to and tap Email or Gmail.
- Tap both Clear Cache and Clear Data buttons.
Note: You may lose your personal settings once your tap on the Clear Data button. Furthermore, doing this procedure will require you to setup your email account once you launch the Email app after clearing its data.
Firmware Update Needed
I cannot stress enough how important it is to update your device’s firmware as soon as a new version becomes available. Applications are being updated by their developers based on the current version of the Android that is available for download. Because of this, some apps that were updated may not run smoothly on an obsolete firmware and Email app is not exception.
When you’re currently experiencing problems like this, you may also want to check if there is an available updated firmware for you Galaxy S3. Otherwise, check for updates for the email app you’re using.
Having problems with your phone?
Tell us about them by emailing us at firstname.lastname@example.org. Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.
We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.