Samsung Galaxy Note II Can’t Connect To WiFi

Posted on Aug 5 2013 - 12:10pm by Harold Hisona

gn2-wifi

The Galaxy Note II was one of Samsung’s most stable devices, however, some owners are still troubled with some problems. One of our readers emailed us asking why her phone cannot connect to any WiFi network. While the email message didn’t exactly describe the problem, I will try to cover the possible reasons why this problem happens.

The email:

Good day All

I bought my Gallexy Note II in March 2013. I cannot connect to Wi-Fi, even when I am at a zone where it is much stronger. Can you please advise me on what to do. I have an app that needs to be updated through Wi-Fi but I cannot update it because of the current problem I am coming accross

Kind Regards

Caroline

Step 1. Make sure WiFi is turned on.

I know it sounds stupid but it’s a necessary step to be able to resolve this problem. From the Home screen, tap and drag the notification bar down. Tap the WiFi icon once or twice so that its color would turn neon green, which means it’s on.

Step 2: Scan for available networks.

After turning on the WiFi, go to Settings => WiFi. As long as you’re within range, you should see available networks on your screen. Tap the network you want to connect to, enter credentials and try to browse the web.

These two steps alone are what you need to be able to connect to any WiFi network. If errors popup during the process, heed to what the device is telling you. But the possible or most common problems you can encounter are the following:

Authentication Error – it means that the credentials you entered like the password are incorrect. Of course, you need to know the correct ones to be able to connect to the network.

Random Disconnection – it’s either the modem / router or the phone itself is causing the problem. If it’s with the network, a simple power-cycle could solve the problem. However, if the disconnection happens when the phone sleeps, the ‘Keep WiFi On During Sleep’ option should be set to ‘Always’ under the Advanced WiFi settings.

Can’t Detect Network – this one’s a bit complicated but knowing that the device we’re talking about in this post is a Samsung Galaxy, there is a possibility that the network the user wants to connect is an ad hoc connection; all Galaxy devices don’t support this kind of connection. Naturally so, the Note 2 cannot detect any signal transmitted using this type of connection.

Device Refuses To Connect – if you’ve done all the possible troubleshooting procedures but the phone still refuses to connect, it could be a hardware problem. Have an appointment with an authorized technician to have the phone checked.

As a workaround, try to use the mobile data if you badly need an internet connection.

Having problems with your phone?

Tell us about them by emailing us at [email protected] Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.

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About the Author

Harold is a tech blogger and reviewer. He's been with The Droid Guy for more than 3 years writing news, updates, tutorials, how tos and troubleshooting articles. Feel free to email him at [email protected], follow him on Twitter or join the community he created to help smartphone owners.