Samsung Galaxy Note 2 Keyboard Freezing, Google Play Services Problems

Posted on Aug 9 2013 - 9:00am by Harold Hisona

galaxy note 2 keyboard problem

A year ago, Korean-based Company Samsung launched its Samsung Galaxy Note 2 flagship which successfully sold 5 million units for over 128 countries worldwide.  The device features 1.6 GHz quad-core processor with 720p resolution display. And 2 GB of RAM and has an amazing storage capacity of 128 GB when the owner uses 64 GB microSD card.

However, this post will not be dealing the smart features of the device, but issues that consumers are experiencing frequently. Problems like keyboard freezing and unexpected stoppage of Google Play Services are the issues I will give emphasis in this post.

First Issue: Samsung Galaxy Note 2 Keyboard Freezes

The Galaxy Note 2 is among the most powerful devices Samsung built in the last couple of years. While it has received positive feedbacks from critics, it is just not free from problems. Here are a couple of emails we received related to this problem:

Email 1: Hey guys, I hope you could give some enlightenment to my problem. The keyboard on my Note 2 randomly freezes without apparent trigger(s), at least not that I know of. I’m sure of this because all I ever did to it was update it to its latest firmware and everything in it is stock.

Email 2: Droid Guy, it seems that my GN2 keyboard is not working as it was before. There are times when it totally freezes up and I can’t use it for a few seconds. I’m not really a caller-type of person so I often use the phone for text messaging and emails. The freezes are very inconvenient to me. Any suggestion how to fix the problem would surely be appreciated.

Recommendation

The problem is common to users who owned the device for several months already. The culprit is the corrupted cached data, which owners have to clear from time to time. At least, that’s the most effective and safest way that we know of that could solve the problem.

  1. Go directly to Settings.
  2. Tap Application Manager.
  3. Swipe left to choose All tab.
  4. Select Android Keyboard.
  5. Tap Clear Data.
  6. Back to ALL.
  7. Select Samsung Keyboard.
  8. Tap force Stop.
  9. Reboot the device.

10. At this point, the problem should have been solved.

To test the issue of the device, you can simply open your email or Gmail account and create a text message to see if the issue is resolved.

Second Issue: Google Play Services Unexpectedly Stopped

An error like “Google Play Services stopped unexpectedly” in Samsung Galaxy Note 2 is not actually very rare. In fact, many owners have been complaining about it as it also happens randomly, although some experienced it more often than others. However, resolving this issue is not that easy especially if you’re not that familiar with the problem. But this post will help Samsung Galaxy Note 2 owners resolve such issues.

  1. Go first to the Settings Menu.
  2. Scroll to and Tap Applications.
  3. Go to Manage Applications.
  4. Choose All tab.
  5. Scroll down and tap Google Play Store.
  6. Tap Play Store.
  7. Try Clearing the Data, Clear Cache and uninstall updates. [Please note that all your saved settings and updates will be deleted when you do this.]

In case the problem persists, try to go a little deeper by clearing cache and data of Google Framework Services. Just follow the same steps as above and find Google Framework Services from the list of apps and services.

Having problems with your phone?

Tell us about them by emailing us at [email protected] Make sure to include as much details as possible so that we could understand the problem well and find the best solutions for you. If you can share a screenshot or two, that would be better.

We may not be able to respond to every email we receive but rest assured we do read them… yes, all of them even if some do look like spams.

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About the Author

Harold is a tech blogger and reviewer. He's been with The Droid Guy for more than 3 years writing news, updates, tutorials, how tos and troubleshooting articles. Feel free to email him at [email protected], follow him on Twitter or join the community he created to help smartphone owners.