Recently, we have encountered a question concerning the external memory of the Samsung Galaxy S3. Here is the exact question sent to us through Mailbag:
“Recently I have taken many photos (300+) and it’s stored on the Micro SD of my phone. But recently, the phone kept freezing and deleting all my photos. Actually, I’m not certain if they are deleted because on ‘Storage’, it says 33% is used, which means the photos which I took a few weeks ago must still exist on SD. So, I wonder if you know how to retrieve them?”
Likely Causes of the Problem
The probable cause of the problem is the external hardware, particularly the Micro SD card that came with the Galaxy S3. So far, many users have posted the same problem in the forums of Android Central, Phandroid and XDA Developers.
In Android Central, one Galaxy S3 user who was apparently experiencing the problem reported it to Samsung. But according to him, Samsung denied having this kind of issue with any of their customers.
#1 Solution to the SD Card Problem of the Galaxy S3
For this particular question, I recommend plugging your device to your computer through its USB cable. Then, try to access the photos from the directory where they are stored in the Micro SD card.
#2 Solution to the SD Card Problem of the Galaxy S3
If that does not work, try removing the Galaxy S3 Micro SD card and insert it directly to the Micro SD card reader of your computer. If you are not equipped with this feature, you can buy the USB adapter that can bridge the Micro SD card to your computer from a local tech hub.
It Did Not Work?
If the two solutions did not work, try using a recovery software for that purpose such as Pandora Recovery, PhotoRec or others.
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