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Retrieving a Message From Galaxy S4 Results in a Microsoft Outlook Error

Galaxy S4 Results in a Microsoft Outlook Error

One user complains that she keeps on getting the “Microsoft Outlook has encountered a problem and needs to close” error whenever she gets a message from her boss’ Galaxy S4 from Verizon. Then, whenever she clicks the “Don’t send a report” response which is prompted by the message, the app suddenly reboots. She thinks that the problem is somewhat triggered by the message from the Galaxy S4.

Causes of the Outlook Error Message

Unfortunately, I haven’t encountered this case yet and further research did not yield any cases related to this so far. So, I can’t say for sure if the Galaxy S4 message is triggering the error. But personally, I think that the problem is in the Outlook app not on the Galaxy S4. The Outlook application must be corrupted or there must be some other application interfering with its function.

Solution to the Outlook Error Message

One way to solve the error is by updating the version of your Outlook application or by re-installing it. Then, if the problem persists, try booting your computer under Safe Mode. This will let you confirm whether there is another application causing the error.

Starting Microsoft Outlook in Safe Mode

You can also start Outlook in Safe Mode using the steps provided by the Microsoft forum below:

1. Hold the Windows key plus the R button.

2. Then type “Outlook /safe (without the quotation marks) in the box. Take note that there is a space between the word Outlook and the slash symbol.

3. Hit the Enter key.

4. Try disabling the add-ins too because these might be causing the trouble.

Other Solutions

Try to update your antivirus software and delete all the suspicious programs in your computer. These are possible sources of the problems too.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions about Android devices, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions [email protected] on the comment box below.

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