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How To Fix Galaxy S4 That Freezes During Calls & Email App Launch

s4 phone problems

Another problem that is somewhat bizarre happens when Galaxy S4 receives an incoming call or the owner opens the email app. According to emails we received, the phone randomly freezes during calls, which apparently results to dropped calls and reboots. While many reported to have encountered freezing problems with the new flagship, these problems are very specific and might be able to help other users determine what causes the reboots and freezes in their devices.

Reboot the phone. Before anything else, it is recommended you restart your phone so all settings would be refreshed. This procedure would surely give a temporary fix to the problem, however, if it occurred more than a couple of times already it could happen again soon. You may be able to receive calls without experiencing the problem again.

Clear Dialer Data. When the Galaxy S4 freezes while the phone is being used, it is more likely the dialer app is not working the way it should be. More often, corrupt data is causing the problem and that’s what needs clearing so the service could function well again. To clear the data, follow the steps below:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Choose More tab.
  4. Find Application Manager.
  5. Swipe to choose All tab.
  6. Scroll to and tap Dialer.
  7. Tap Clear Data button.

Clear Email App Cache and Data. If the email app causes the freezing, you also have to do what you did with the dialer. But you should know that clearing the data would delete the personal settings in the email app including saved passwords, messages and other customizations. You would also need to setup your email account after the process.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Choose More tab.
  4. Find Application Manager.
  5. Swipe to choose All tab.
  6. Scroll to and tap Email.
  7. Tap Clear Cache button.
  8. Tap Clear Data button.

Clear Google Services Framework Cache and Data. If clearing the dialer’s data won’t solve the problem, try to go a little deeper into Android’s core services. Clear both the cache and data of the Google Services Framework to refresh the operating system.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Choose More tab.
  4. Find Application Manager.
  5. Swipe to choose All tab.
  6. Scroll to and tap Google Services Framework.
  7. Tap Clear Cache.
  8. Tap Clear Data.
  9. Reboot phone.

I hope this helps.

If you have problems other than the ones mentioned in this post, do email us at [email protected] and we will do our best to find solutions for them.