A Galaxy S3 user who just got her phone from T-Mobile told us that she has been experiencing problems with her messages. In her email, she told us that her messages have been disappearing from her conversation list.
According to her, the messaging app of the Galaxy S3 would suddenly freeze and all the conversations she has there would suddenly disappear. The problem would be fixed by restarting the phone, but this proved to be such a hassle for her because the process only solves the problem temporarily.
She added that she is only using a stock ROM.
Possible Causes of the Disappearing Messages in the Galaxy S3
It is really hard to say what the source of the problem is since the Galaxy S3 involved is running on stock apps only. So, the problem might be there already when the phone was purchased. It is likely a problem inherent with the Jelly Bean OS said Phandroid. It is possible that the phone has been hacked too or a spy app has been installed without the knowledge of the user added the source.
Possible Solutions to the Disappearing Messages Problem in the Galaxy S3
If the problem has been there since the Galaxy S3 has been purchased, the other solution, aside from calling the dealer or its manufacturer about it, is to reset the device to its Factory Settings.
Since the said Galaxy S3 only runs on stock ROM, then we can discount the possibility that it is caused by a rogue app. But it is possible that an app has been installed without the owner’s knowledge. So, to determine whether a third party app or spy app is causing it, try entering into Safe Mode or perform the solutions here to hunt down spy apps. This is only if you haven’t performed the Factory Reset yet.
Email to Us Your Questions and Suggestions
I hope that the information provided here somehow helped. For more questions about Android devices, write to us at firstname.lastname@example.org. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.
Users who have something to contribute on the subject can also share their views and suggestions via email@example.com or on the comment box below.
Visit also the Mailbag section for more articles.