Samsung second generation smartphone-tablet hybrid (others call it “phablet”) is one of the most powerful devices the T-Mobile U.S. ever offered. It comes packed with a quad-core processor and 2GB RAM not to mention its 5.5-inch Super AMOLED screen with 720 x 1280 HD resolution.
In other words, the Samsung Galaxy Note II could be the dream device for geeks and specs-conscious enthusiasts. However, powerful as it is, it also has its share of errors and problems. Owners were quick to report a seek help online.
Here are some of the most common problems and issues reported by users after several months of using the Galaxy Note II.
Based on reports, users have three different problems as far as connectivity is concerned and they are follows:
Cannot Connect To The Internet. Even after a good connection is established, Galaxy Note II was reportedly unable to connect and that users couldn’t browse the web, send email, update Facebook status, etc. Many have reportedly experienced this problem but majority said it the issue was immediately resolved and the most commonly used troubleshooting step they’ve done is reboot their device.
I talked to a developer about this problem and he said that the problem is actually common. It is said to occur after a deep sleep, or shortly after the connection was established. While he recommends doing a reboot, he also said sometimes users have to wait a little bit longer for the phone to become fully active or be able to establish a good and stable connection.
Slow Web Browsing. There could be many different factors affecting the connectivity of the Galaxy Note II; there could be some problems with the provider, poor data transmission due to interference, or it could be the phone. But if owners often experience slow browsing every time, it is recommended to clear data of their phone’s browser.
If they are using other browsers aside from the stock, they are advised to check for available updates. Or, they can simply uninstall the browser and re-install to make things a little fresher in the memory of the phone.
Often Disconnects From Wi-Fi. Poor and interrupted data transmission often causes disconnection issues. Also, when the phone sleeps, it might have been set up to disconnect from the network to save power.
The first thing owners should do is to try to disconnect from the Wi-Fi and reconnect so as to freshen up the connection. If the problem occurs only after the phone is from sleep, then the instructions below can help:
- Go to Settings and choose Wi-Fi
- Hit the Menu button and go to Advanced
- Set “Keep Wi-Fi on during sleep” to “Always”
Wi-Fi Won’t Turn Off. Others reported they could simple turn their Wi-Fi off using the typical way, however, their phones try to reconnect back to the network even after the disconnection.
The solution is to forget the network, then turn the Wi-Fi off. Forgetting the network would instruct the phone not to connect to the network it used to get internet connection from.
Slow Charging. The Samsung Galaxy Note II’s 3100mAh battery can be fully charged using its original charger for 2 to 3 hours. Many users reported they had to wait about 7 hours before their battery is fully-charged, some even said to have waited a day before they can use their device.
The device comes packed with a 2A battery charger. If it goes down below 2 amperes, the charging may take several hours or cannot complete the charging at all. It is advisable to use different 2A charger to see if the battery gets fully-charged after usual charging time. Otherwise, there could be some problems with the battery.
Does Not Charge At All. When it comes to power failures and other power-related problems, the first two components that would automatically become suspects are the charger and the battery. One way to determine which is the culprit is to use a different charger to see if the battery charges. If it won’t, users are advised to try the charger to other device to see if it’s not also defective. However, when the charger works the way it is expected to do, then try looking into the device’s battery.
Of course, you can always call T-Mobiles customer service hotline and ask for assistance or go to an authorized Samsung service center to have the battery and charger checked.
Does Not Download Emails. There were several owners complaining about not being able to get their emails on their phones. It may not be as common as the first five problems mentioned here but it sure needs attention.
Users are advised to check if they have a good internet connection, otherwise, troubleshooting steps should focus on how to have a good internet connection and not the email. If connection is good, the next thing to do is double-check the username and password as well as the settings. If the problem persists, it is recommended to clear the data of the email app, re-setup account and sync.
There are, of course, other problems not mentioned here. If you are one of the owners of this device and currently having some issues with the phone, don’t hesitate to ask us through email at firstname.lastname@example.org and we will try to answer your every concern.