AT&T Samsung Galaxy S3 Problems: Most reported issues

Posted on Feb 20 2013 - 10:09am by Harold Hisona

att s3

The AT&T Samsung Galaxy S3 is not free from problems like any other variants in the United States. While there were many reported problems and errors, majority of them are minor and could be fixed with logical steps and good workarounds. Non techie users, however, are advised to call AT&T customer service support and ask for assistance, although all troubleshooting steps are not as complicated as they may sound.

This post will tackle the most common problems AT&T Galaxy S3 owners have reported. We will provide or recommend solutions and workarounds to solve them. We would want to make it clear that more often we take the safer way to solve issues with the phone. While we want to provide support, we don’t want to overlap with AT&T’s as far as support is concerned. Most of the time, the carrier knows better ways to solve problems their customers have experienced and they have the authority and ability to push updates.

We would also want to give emphasis on power-cycle or rebooting of the device. This is the most common troubleshooting step a user can do and it can really resolve many issues with the phone especially the ones software-related. Rebooting the Galaxy S3 literally means refreshing its memory and re-aligning apps processes.

During boot, the Android operating system, irrespective of the version, will load all necessary system files in their default settings. When the device is fully active, the system loads all user settings. This process alone can eliminate a handful of issues, so don’t underestimate the power of reboot and we hope you understand why we always recommend doing it.

About the Factory Reset, it means that all user data and settings will be deleted so as to bring the device to its original factory settings. Other than reboot, this step is also one of the most effective ways to resolve OS- and software-related issues, although it’s not the ultimate fix for every error.

In this post, we will present five most common problems AT&T Galaxy S3 owners reported in forums and tech communities. Some solutions and workarounds will be provided for users to try, although, we cannot guarantee that all problems will be solved.

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About the Author

Harold is a tech blogger and reviewer. He's been with The Droid Guy for more than 3 years writing news, updates, tutorials, how tos and troubleshooting articles. Feel free to email him at [email protected], follow him on Twitter or join the community he created to help smartphone owners.

  • VÍTOR BERNARDINO

    Halo

    My device Samsung S III turn off frequently while using however the battery charge is over 70% and the screen show green strips. After this fail I must enter the password.

    Thank you

  • barry

    Mine is Verizon but I have an issue with it erasing pics from my gallery. Cant find em anywhere on phone storage?

  • Anonymous

    My opinion the S2 was way better

  • Jeff Shehan

    I have the same problem with it shutting off quite frequently.I’ve also had a problem of it freezing up quite a bit and you cannot do anything until it resolves the issue itself other than taking the battery out.

  • Harold Hisona

    I’m guessing here, Vitor, but it could be the battery. How long have you been experiencing this problem? What triggers the shut off, by the way?

    Are the green strips on your screen showing most of the time or every time you launch the browsers?

  • Harold Hisona

    Hey Barry,

    You must have synced your photos with your Google+ account some time before.

    Try this: Settings => Application Manager => Gallery => Clear Data & Clear Cache

    Otherwise, try to go to check your Google+ photos and see if the pics you want to erase are there.

  • Harold Hisona

    Have you known any triggers to this reboot problem? For example, when you open a certain app or copy/paste text?

    If the device freezes most of the time, try killing apps running int he background. Or, try disabling TouchWiz just to see if the lags and freezes would be gone.

  • Harold Hisona

    It depends… S2 also had its share of problems.

  • Samsung galaxy s3

    cannot update signature verification fail
    also cannot connect to kie

  • Samsung Galaxy S3

    Hi,
    I tried to update my galaxy s3 via mobile and also via Kies in laptop but both failed.
    Read your review and found the last option to update my mobile, that is by doing it manually.
    I am using atnt Samsung galaxy s3 SGH I747 and it’s not yet rooted but is it legal to update it manually by rooting it as I don’t have any warranty on mobile?

  • Michele

    My battery drain got much worse after the last update, 4.1.2 I think. I can’t get 8 hours out of it now and I keep all those cool settings turned off. It had a decent battery life before that, considering the features and abilities.

  • Ryan

    Ditto Michele. Took 5 hours yeaterday sitting on a counter doin nothing to go from full 15%. Today 6 hours and having to charge it. No cool features enabled, no apps running. 3 dyas ago got 24 hours with same settings and a ton more usage. Anyone else or have ideas?