One of the most marketed and awesome features in the Galaxy Note 2 is its amazing ability to run multiple applications in a type of split-screen mode. The feature is known as “multi-window,” and was reported that it wasn’t ready for its prime-time at the IFA convention in Berlin, Germany. That aside, it was showcased a few days ago in an official preview of the Samsung Galaxy Note 2.
Even though it was showcased in the video a few days ago, there are a lot of Galaxy Note 2 owners in Europe that have reported that this specific feature isn’t available on their handsets. Under normal conditions, you can activate the feature by long-pressing the back key, but on certain devices, this feature isn’t working at all. According to forum reports over at Android Central, the cause of this disappointing issue is the fact that there is an older firmware version on some of the Galaxy Note 2’s. That said, if your international Samsung Galaxy note 2 comes with version N7100XXALIE, you will come to the disappointing fact that the multi-window feature is unavailable. On the other hand, if you are running firmware version N7100XXALIH, as many people are, the feature should be working as you would expect. You can check out what firmware version you are running by heading to Settings and then “About Device.”
Samsung hasn’t said anything on why some of these devices are on the older firmware, but it is very likely that Samsung will be rolling out an update to those that are stuck on the older firmware in the near future. It is pretty disappointing to not be able to use the full power of your device, but on the bright side, your only a quick software update away from getting this feature, and it shouldn’t be long before Samsung realizes this issue and attempts to apply a fix to the old firmware on the Galaxy Note 2 handsets.
This isn’t good for Samsung so far folks, launching with issues like this tends to be a huge game breaker when it comes to sales. Of course, the Samsung Galaxy S III managed to sell extremely well despite the ridiculous Jelly Bean wait (with some still waiting), so we’ll just have to see how the Galaxy Note 2 ends up turning out. Samsung reported earlier this year that they expect to sell a good 5 to 10 million Galaxy Note 2 handsets by the end of the year, so it sounds like they have some pretty high expectations here. Releasing the Galaxy S III and Note II so close together, I don’t know if that will happen, but then again, who would deny a Galaxy Note 2 in their stockings this Christmas? I sure wouldn’t.
We’ll make sure to keep you updated with more info on the matter when Samsung releases a fix and/or statement. For now though, you’ll just have to wait in anticipation for the feature.
Is any readers here at The Droid Guy having these issues? If you are (and if you’ve gotten a fix) let us know in the comments below!
source: android central