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Motorola Has Lost The Trust of Their Users: Avoiding A Publicity Mess [Part 3]

If you haven’t read the previous part yet, you can head on over here to read about it.

Before reading on, you should know that this part is completely of my opinion, and I have no sources for information about this. So take it as you will. The Motorola Atrix 4G and Motorola Atrix 2 were release in the same year with extremely similar specification in terms of hardware. So my question here is, why did the Atrix 2 get the update and not the Atrix 4G? There really isn’t a reason that the Atrix 4G shouldn’t of got it, aside from the fact that Motorola’s user base surrounding the Atrix 2 is much larger than its predecessor, the Atrix 4G. I’m proposing that the reason why Motorola did not update the Atrix 4G is because of the smaller user base  thus they would have a smaller and weaker user base to deal with than the much larger Atrix 2.

It sounds quite backhanded, I know. To back this thought up I want you to go to the two following links: Atrix 2 specs, Atrix 4G specs. You will notice that the specs on both of these devices are extremely similar to each other, so technical reasons shouldn’t of been a problem. Especially considering that before the Bootloader was locked up on the Atrix 4G, the XDA Community was already working on a stable custom Android 4.0 Ice Cream Sandwich ROM. Heck, there is even a Android 4.1 Jelly Bean ROM in the works for it. What gives, Motorola?

In summary, I really think Motorola just updated the Atrix 2 to Android 4.0 Ice Cream Sandwich to simply avoid bad publicity. It sounds a little underhanded, but we did at least get the Ice Cream Sandwich update. Still, this unfortunately means that the people yelling about the lack of updates for the Atrix 4G and other devices aren’t as loud. Again, this is solely my opinion, and I have seen companies do similar moves like this to avoid such bad publicity. I’m sure a lot of people have seen it happen before, and there aren’t any solid facts, but what other reason did Motorola have to not update the Atrix 4G? They’ve said that it is so they can focus on their newer devices, but would you really do that after promising and even influencing your users to get the Atrix 4G simply for Ice Cream Sandwich? It’s really questionable.

I guess it could just be because they wanted to move forward with their newer devices and they had to draw the line somewhere. It still seems rather shady to me, as I myself had seen them promise over and over again that the device would get the update along with the Atrix 2. Whatever the case, it really seems like they’re just trying to avoid a huge publicity mess by providing it for the Atrix 2, the more popular device, as opposed to the Atrix 4G, the less popular handset.

Stay tuned for part 4 where I will summarize everything and then provide a few ways to possibly get you updated to Ice Cream Sandwich if you are interested in ROMs from the XDA Community.

5 Comments

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  1. I love my atrix 4G too read my morning political news and videos. I can’t watch them now because they require android 3.0 + so I am upset now. I don’t want another phone and considered a rom mod. I don’t want to brick it and have to by another atrix 4G at what price I have no ideal. So what can I do
    Unhappy 🙁

  2. Like the rest of the Atrix community, I was very disapointed about the lack of updates to our phone Atrix 4G. So I decided a few months ago to start using Cyanogenmod 10.

    And damn, my best decision ever! Although Motorola has failed with updates, the build quality of the phone is amazing. Stop waiting for updates and flash Cyanogenmod. With Epinters version you will have OTA-updates using CMUpdater.

  3. As an Atrix user, this is extremely frustrating. This was their flagship phone, first dual core phone by moto all that. I pre-ordered it and we have been promised updates since 2011!
    The worst part is that I am extremely satisfied with my phone. It’s understated, classy and a very good performer but this fiasco has made me really doubt that if I will ever buy another moto device unless it is nexus branded. This is where Apple is better. iphone 4 is getting latest updates but our perfectly capable phone is not just because moto chooses not to! This defeats the whole purpose of having an open platform. Was just seeing Droid Razr HD specs and it has 1 gig of ram, just like Atrix. So it’s not like Atrix can not run the latest OS.

    I am not a huge fan of iphone or Apple but this makes me sit back and think that is Android really better if we are dependent on phone manufacturers for updates? One of my main reasons not to go with Apple is that they tie you to your eco system and you have no control. But how is Android any different now?

  4. Motorola actually released eight Tegra2 phones worldwide if you count them by market. None of which will be upgraded. Motorola is the only major manufacturer to have not upgraded any of their Tegra2 phones if you do not count the one phone Micromax released.

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