The DROID Bionic went through a lot right from the time of its announcement to the time of its launch and then the service of the smart phone. At the time of its launch at the CES 2011 more than a year back, the smart phone was a great attraction. But later, due to some reasons, Motorola changed its design and then introduced the smart phone to the market with Android 2.3, or Gingerbread running on it. When it was released, Android 4.0, also known as Ice Cream Sandwich, was already out and customers were eagerly waiting for the new operating system to run on their new smart phones.
Motorola did promise the update to be delivered to its customers very soon, but that did not happen till now. Making false promises to customers will lose the company valuable customers, and I guess the company now under Google realises this. So, the company is now trying to apologize for the mistake it did and is trying to set it right. How, you ask?
Well, Punit Soni of Motorola Mobility has taken it upon himself to community to the DROID Bionic community of the delays they are facing with the release of the Ice Cream Sandwich update. And now since the next version of Android has been released, the Android 4.1 build, or the Jelly Bean, customers are expecting that to be delivered. Punit Soni says:
We have a plan for Bionic. I am currently solidifying things to ensure we can publish it, commit and follow up. I think you guys have gotten a raw deal and we could do way better. But you are one of the top few things I worry about when I look at Upgrades.
I do not know to what extent this statement is going to cool down the customer base. It is good to be communicating updates about the progress to the customer so that they think they are not completely forgotten.