T-Mobile, who before the failed AT&T merger always sat on top of JD Power & Associates customer service lists, is closing 7 call centers. These closures will ultimately affect 3,300 customer service employees company wide. Call center employees were a crucial part to T-Mobile’s success with JD Power & Associates.
T-Mobile is closing call centers in: Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon.
More after the break
Customer service employees affected by the closure have the option to transfer to any of the remaining 17 call centers. Those who can’t or don’t want to transfer on the date the centers close will be offered transition packages which will include severance pay, career counseling and two months of paid health insurance. After the two months, those employees eligible can pick up COBRA insurance for up to 18 more months.
T-Mobile USA CEO Phillip Humm told the T-Mobile employees of these closures via a letter he wrote today and that was published on Tmonews. com
Humm also advised that there would be more restructuring to come. He did say that no more call center employees would be affected in the changes he is planning to announce in May. He also said that network technicians and front line store employees would not be affected.
To see the entire contents of the letter head on over to Tmonews.