An award that has been won multiple times in years past by T-Mobile, the distinctive JD Power & Associates Customer Service Champion Award, has been given to two of Sprint’s no-contract brands. Both Boost Mobile and Virgin Mobile continue a streak of top honors from JD Power & Associates, which named both companies as Customer Service Champions today.
In order to win these awards companies must stand out in both their own category and the other 20 major industries that are evaluated by JD Power & Associates, the countries largest recognizer of top customer service brands.
Each company in the “Customer Service Champions” category is evaluated in five areas. The areas are; People, Presentation, Process, Product and Price.
“We are honored for our no-contract brands to receive this distinction and be included in this elite group of U.S. companies,” said Jeff Hallock, vice president-Marketing for Sprint. “We are committed to customer satisfaction, and we appreciate these external confirmations of our efforts, once again, for both Boost Mobile and Virgin Mobile USA.”