Verizon Wireless Issues List Of Galaxy Nexus Issues That DON’T Warrant A Replacement

Posted on Jan 1 2012 - 2:07pm by Kyle

Verizon Wireless has issued a list today to their corporate store employees that highlights a number of known issues with the Galaxy Nexus that do not qualify for a replacement. Of course if you push the issue you are entitled to exchange your phone for 14 days from purchase, as well as an extended replacement time given the holidays.  Just know that these are the issues Verizon Employees are told don’t qualify for replacement:

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Overview
This bulletin documents basic device operation and any known issues with short term work arounds identified on the Samsung Galaxy Nexus (i515) software at launch. This information will be updated with fixes to known issues once the schedule is available. Newly approved software versions will also be included.

Certified Like New Replacement (CLNR) Information

The issues contained in this bulletin do not warrant any type of CLNR replacement for customers experiencing these issues.

Operation

E-mail

Applications

Accessories

Media

Software Release Notes

Operation

Display items may appear to be overlapping
Overview: Display items will appear to be overlapping if the font is changed to extra large – If you go to Settings > Display and change the font size to extra large, menu items and application will appear to be overlapping
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is middle to late January 2012.

3G icon on display but unable to make a data call
Overview: The UI may show the 3G icon but you are unable to make a data call in some cases – In some cases the UI may show the 3G icon but when the user tries to make a data connection it fails. Users may need to power cycle the device to be able to make a data call when this occurs
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is middle to late January 2012.

Signal Strength Meter
Overview: The signal strength meter may show a different signal strength when compared to other devices – This device uses a different way of calculating the signal strength so if you compare this device to another you may notice that the signal strength may be displayed differently.
Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is March 2012.

Airplane mode
Overview: The time it takes to acquire service coming out of airplane mode – This device may take up to 45 seconds to acquire service when coming out of airplane mode
Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is March 2012.

Soft keys launching the wrong application
Overview: in some rare cases it has been reported that selecting soft keys like Messages will launch the wrong application. It has been found in some rare cases that the wrong application is open when selecting software keys like messaging and Google Music
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is middle to late January 2012.

This huge list continues after the break

E-Mail

Security Lock
Overview: Handset security lock – The device will lock immediately regardless of the Security setting when pressing the power / Lock button.
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

Folder order
Overview: Exchange folders may be out of order on the “Move To” Screen – The folder list when moving an email to a folder is not in the proper structure. The folders are in alphabetical order for all folders whether they are sub-folders or top level folders.
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

Picture Attachments may not have a .jpg file extension
Overview: Pictures that are taken from the front facing camera and then edited may not have a .jpg file extension when sent via e-mail – If you take a picture with the front facing camera , edit it by cropping it and save it and then forward it via Gmail or MMS the attachment may be received without a .jpg file extension preventing the attachment from being opened. This does not happen if you take a picture with the rear facing camera. When this happens you have to save the attachment and assign the extension .jpg in order to view the attachment.
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

Deleting E-mails
Overview: In some cases when user delete e-mails from the native e-mail client they are not always deleted from the desktop – If you use the native e-mail client and you delete e-mails using the device they may not always be deleted on the desktop..
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

Replying to e-mails with long addresses
Overview: In some cases when an e-mail is received and the To field address is very long, the address is not displayed and you cannot reply to that e-mail – If you receive an e-mail and the address is very long the device may not display the address and users may not be able to reply to that message.
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

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Applications

Google Talk
Overview: Google Talk Video Chat error “unfortunately, talk as stopped” – In some cases if the device is locked when you receive a Video chat request, that by the time you unlock the device you may get the error message saying ¿unfortunately, talk as stopped”. You are able restart or join a chat after the device is unlocked
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is middle to late January 2012.

Calender Reminders
Overview: You cannot view notes associated to calendar reminders or appointments – When you receive a calendar reminder (via notification bar) or appointment (via calendar application) you cannot view notes associated with the appointment
Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is middle to late January 2012.

Tip: Market Place applications
Since this device has the (4.0.2) Google Ice Cream Sandwich operating system not all application on the market place have been optimized for this device and may not function properly or at all. Google is working with the application developers to identify and optimize the effected applications but if a user identifies a non working application they should use the reporting options of the Market place application to notify the developer. This includes the “Verizon Accessories” application.
Action: None required.
Resolution: None required.

Tip: Google Music
A Google server side issue has been identified that may prevent some users who have previously stored their music in the cloud who may not be able to see or access some of their music
Action: None required.
Resolution: Google is working on resolving this issue and expects to have this resolved in a few days

Tip: Facebook in Accounts and Sync
In the accounts & Sync menu there is an option to add a Facebook account. If you select this it brings you back to the previous screen.
Action: None required.
Resolution: This issue is being investigated by Facebook and the application will be updated in the market place when resolved

Tip: Google Wallet
The Google wallet application is not available at launch on the Market Place. This application is being looked at to be supported at a future date.
Action: None required.
Resolution: None required.

Tip: Mobile Hotspot
Unlike other devices currently available this device does not have an application for the Mobile Hotspot. You access the Mobile Hotspot by going to Settings > Wireless & Networks > Tethering & Portable Hotspot
Action: None required.
Resolution: None required.

Tip: Visual Voicemail
The application is not preinstalled but it is available in the Market Place. The application that has been optimized for this device is called “Visual Voice Mail Nexus”.
Action: None required.
Resolution: None required.

12/16/11 – Tip: Adobe Flash
The application is not preinstalled and is currently not available in the Market Place. The application is expected to be available on the Market Place shortly.
Action: None required.
Resolution: This application Flash Player 11.1 is now available in the Market Place.

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Accessories

Wired headset
Overview: The button on the headset may not always end the call when the display is in sleep mode – When on a call using a wired headset and if the display goes to sleep the button on the headset may not always end the call.
Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is late February 2012.

Top

Media

No media issues at this time

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Software Release Notes

Category: Software Release Notes
Software Version: Baseband version i515.10 V.EK05 / i515.EK02 Build Number ICL53F
Maintenance Release Number: MR0.1
TA Date: December 14, 2011
Commercial Availability: December 14, 2011

Issues Resolved

Device Features
Optimized VPN.

Optimized 3G/4G data sessions for faster response times.

Fixed an incorrect notification that “data was disconnected due to roaming”.

Wi-Fi now automatically reconnects when returning to a known Access Point.

Improvements to special visual effects feature when using front-facing camcorder.

Visual improvements to the lock screen.

Email & Messaging
Fixed an issue where some email attachments would not open correctly.

Apps & Widgets
DivX support has been removed, and will be supported in a future upgrade.

Improved audio volume in Google navigation turn-by-turn directions.

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About the Author

  • http://twitter.com/MWHersman Mark Hersman

    SOOOO  glad I passed on this phone!

  • Guester

    Every phone has its problems. Im just happy to see they share the list and projected fix dates. Ive noticed a lot of these issues, but the antenna problem is the most frustrating. Once fixed, i’ll be very happy wit my gnex!

  • Mustang5Oh

    So are we because then we don’t have to hear you crying about any issue.

  • Bill

    You are a dope, Mark.

  • http://twitter.com/DaPoets Amir McK.

    This phone is the best one I have ever used. And this list is kinda bunk as a Nexus phone is a Dev/Beta tester phone for the most part and it isn’t for everyone.

  • Robert Hypes

    I purchased one of those signal booster stickers expecting it to do nothing. It actually worked. Have not had less than 3 bar signal strength since I installed it.