Verizon Wireless had planned to implement a $2.00 fee for customers hoping to save time and money by paying their bills online or by phone. We ran this story the other day as the news was breaking.
It seemed silly to us and many other mobile tech websites, as well as the public, to institute a $2.00 fee for paying electronically. Mind you we were talking about online payments and telephone payments via the automated system.
Verizon issued the following statement internally today:
Verizon Wireless Will Not Institute Single Payment Fee
December 30, 2011Comments (23)
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.
The big story here is how just like with Carrier IQ, the media and the public can work together to get things taken care of.