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UPDATED: Sprint Samsung Epic 4G Froyo Update Stopped

We just received this internal email from Sprint highlighting the fact that the Samsung Epic 4G Froyo update has stopped due to problems with the over the air update.

Problems include:
– Camera forceclosing
– Media Player force closing
– loss of data connectivity
– SD Card showing empty or missing
– calendar missing
– gallery not updating pictures

Sprint tells their employees to complete all troubleshooting including a ##RTN to clear the issue and do not exchange the device. There is no word yet on when the update will resume.

UPDATE: We reached out to Sprint and Samsung for comment.  Mark Elliot with Sprint  has said

Sprint and Samsung have temporarily suspended the Samsung Epic 4G over-the-air upgrade to Android 2.2 (Froyo) as a result of issues experienced by a small number of customers. We apologize for the inconvenience while we perform additional software testing to ensure the best customer experience. Additional information will be provided when it becomes available. If you have experienced any issues, please reach out to Samsung Customer Care 1-888-987-HELP(4357) or Sprint Customer Care at 1-888-211-4727.


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  1. Ugh. The carriers and the phone makers had SO much time to get this right. I almost wonder if they borked this on purpose to sell more newer phones. Then again, the companies probably spent little if any money and manpower for these updates.

    The Cyanogen Mod does ROM releases in a matter of DAYS, and has less bugs than official ROMs. Cyanogen Mod does this in their spare time and doesn’t get paid, while Samsung engineers work 40 hours a week, and get paid! The solution is clear: Either hire some Cyanogen Mod guys, or outsource their ROM work to them!

  2. Figures, Samsung finally decides to give its customers some FroYo, and one has to be done via cable, while one b0rks the phone. Epic Fail (pun intended).

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