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The New Android Market Vs The Old

We reported late Friday night that the Android Market is making a major overhaul over the next couple of weeks. Eric Chu reporterd and outlined some of the major changes for the new Android market on the Android Developer’s Blog.

One of the things that struck a nerve was the new App download refund policy. Where we used to have 24 hours to evaluate an app purchase we now have 15 minutes. There were many great points made, including piracy, finishing a game and that the Apple App Store doesn’t allow any refunds at all.  We’ve decided that an hour should be sufficient time. Our arguments were always about user convenience, like for example if a Verizon or Sprint customer downloaded an app and then received a 20 minute phone call, the refund window is now gone.  For more on that argument click here…

Now we have the new Android market on one  our Samsung Galaxy Tabs and have decided to compare the two. The old market vs. The new. What do you think. Watch the video and you’ll see what we think.

4 Comments

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  1. Some old apps ain’t available in the new maret but they are in the old. For example, 360 Live, which I bought, ain’t available on the new market, but if I downgrade market it is there….

  2. It’s totally feasible and pretty much the only way customers and developers will find common ground. This current strategy just comes off as ham-fisted and draconian.

  3. The refund policy is a tricky one..

    As a consumer, I want enough time to really try out the app, make sure it does everything I want without glitches and is worth the purchase price. 24 hours seems reasonable.

    As a developer, I only welcome legitimate claims for a refund – doesn’t work on the handset, purchased in error or not what the purchaser was expecting. I think 15 minutes is enough time for this.

    Perhaps there may be scope to allow the developer to set the refund time, which purchasers could see in advance? If there were decent guidelines (eg 24 hours for utilities/tool; 1 hour for games; 15 minutes for eBooks for example), then purchasers could see how reasonable a developer was being and this would form part of the purchasing decision. I’m not sure how technically feasible this is though.

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