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10 Questions With Wilson Electronics

Wilson Electronics is a company out of Utah that’s in the cell phone signal amplification business.  We had a chance to speak with them after Cameron reviewed their Sleek product. We’ve tested several commercially available “signal improvement devices” and found that Wilson Electronics offers some of the best products in that category in the marketplace. Check out our 10 Questions with Wilson Electronics.

1. Tell us what is Wilson Electronics, what do you guys do and how long have you been
doing it?

Cellular signal boosters is our business. We’ve been amplifying cell signal since
about 2000, but we’ve been in the wireless communications industry for more than 40
years.

2. How large is Wilson?

We employ close to 200 people in our offices in St. George,
Utah, but our reach through Wilson Authorized Dealers puts it in the low 1,000s.

3. How much time/staffing does Wilson devote to Research and Development?

We have about a dozen engineers who are working full time to continually stay on top of the
latest trends and safety measures to ensure our products work as advertised and remain
transparent to the cellular carriers networks.

4. Now we’ve tested your main competition and it did work. We received about 5db
increase, but we’ve noticed around 25db increase with Wilson. What’s the difference
in technology…is it legal?

You bet! Everything we do goes through the FCC approval
process. Typically, our boosters have the maximum allowable signal boosting technology
under the FCC’s guidelines. Because of our patented cellular network protection
technology we are able to boost the signal than most of our competitors—so our devices
give you more signal gain on your cell phone (more bars). Most of our competitors get
around the same obstacle by simply turning down the power of their devices, so their
devices work, but don’t usually provide as much of a boost!

Our patented technology prevents the boosted signal from interfering with the carrier’s
network, and other network users. Boosters are required to go through the same FCC
approval process that all cellular phones and other devices go through.

5. Why doesn’t Wilson work with iDEN?

We do. The Wilson 804002 and 804005 are
IDEN-specific booster models. Wilson dual band boosters don’t boost iDEN frequencies,
so we’re careful to note that fact in marketing materials. Without getting too technical,
the frequencies for the major carriers are easier to boost together. iDEN operates on a
separate frequency that needs to be treated independently.

6. Will Wilson work with LTE/WiMax, HSPA+?

Ask again at CES in January. (Hint, hint, wink, wink 🙂

7. We noticed you are very upfront in your marketing—if there is no signal you can’t
just make it out of thin air—what’s the funniest thing you’ve heard from an unsatisfied
customer?

Great question! Our company’s founder, Jim Wilson, believes that if his name
is on the product—every product—then it needs to work as advertised. We strongly
adhere to the philosophy of under-selling, over-delivering. That said, we don’t have
unsatisfied customers. Our tech-support is second to none in trying to help out the
customer—and we’re constantly working to improve as well. We do get lots of funny
stories about people who didn’t know there was a solution available to stop the epidemic
of dropped calls.

8. Is there an even more mobile solution that works? (like a pocket booster)

The sticking point is battery technology. When there’s a lightweight, compact battery pack
that can power a signal booster, then boosters can be portable… we may have more
information on this soon.

9. Where can someone buy one of your products?

Most Best Buy stores (and BestBuy.com), Amazon.com, Walmart.com, RadioShack.com,
Buy.com, and thousands of smaller electronics retailers throughout the world.

10. (Always the fun question) what phone/os do you use every day?

Don’t hate us, but a lot of us are still attached at the hip to our BlackBerry’s, but one by one the
new Droids are infiltrating the office! Our COO now carries a Droid and a BlackBerry, and
says he’ll soon be on the Droid full time. All of the engineers are now Droid fans as well.